TROY, Mich. (April 24, 2017) ̶ Meritor, Inc. (NYSE: MTOR) today announced the launch of MeritorPartsXpress.com, a new e-commerce platform that makes it easier for U.S. and Canadian customers to shop for Meritor Aftermarket parts on their computers, smartphones or tablets. The new website replaces MeritorPartsOnline.com in the United States and Canada.
“Our goal is to deliver a best-in-class, time-saving and user-friendly website that reduces the amount of effort needed for customers to identify the exact replacement parts they need,” said Brett Penzkofer, vice president, Aftermarket, North America for Meritor. “We’re continuing to offer innovative technology solutions such as MeritorPartsXpress.com to increase service levels, improve satisfaction and help grow our customers’ business.”
In addition to searching for replacement parts and product information, visitors to MeritorPartsXpress.com can:
- Obtain pricing, parts availability and interchange part numbers
- Create requisition lists
- Track shipping status
- Locate local dealers or distributors
Registered users can log in to find additional features and perform multiple functions, such as:
- Reviewing account information for their current orders, saved orders and requisition lists
- Placing stock or filling emergency orders
- Requesting competitor cross references
“The website’s advanced customer service tools will make it easier for Meritor’s Aftermarket team to deliver faster assistance to registered users,” said Justine Scriptunas, director, Innovation & Technology for Meritor’s Aftermarket business.
Improved search functionality offers quick identification of replacement parts by Meritor part number and product line, competitor part number or keyword. Catalog navigation can be used to correctly identify replacement parts from Meritor’s large selection of product families. To assist in the part-selection process, the website hosts more than 40,000 images, including photographs and line drawings, as well as three-dimensional and 360-degree visuals of Meritor’s family of aftermarket products.
“The site also contains more than 10,000 related and suggested parts to help our customers identify additional components they may require for their truck and trailer repair needs,” Scriptunas said. “A wide-range of technical publications, specifications and bills of materials will help customers identify the correct replacement part or determine any related parts needed to service a commercial vehicle.”
Meritor, Inc. is a leading global supplier of drivetrain, mobility, braking and aftermarket solutions for commercial vehicle and industrial markets. With more than a 100-year legacy of providing innovative products that offer superior performance, efficiency and reliability, the company serves commercial truck, trailer, off-highway, defense, specialty and aftermarket customers around the world. Meritor is based in Troy, Mich., United States, and is made up of approximately 8,000 diverse employees who apply their knowledge and skills in manufacturing facilities, engineering centers, joint ventures, distribution centers and global offices in 18 countries. Meritor common stock is traded on the New York Stock Exchange under the ticker symbol MTOR.